|
Post by zambatta on Feb 22, 2009 9:30:46 GMT -5
Hi. I just created an account and now when i press Login it starts loading. It says:
Load game data...OK Check session...OK Server connection...OK
and nothing else happens. It stays like that forever. Can anyone help me, please?
|
|
|
Post by gatekeeperlp on Feb 22, 2009 11:23:29 GMT -5
If you are using Internet Explorer, try using Mozilla Firefox or the new Google browser, which I believe is called Chrome.
Also make sure your browser is up to date with the latest Flash and Java and what not.
|
|
|
Post by godyofwar on Feb 22, 2009 11:24:55 GMT -5
Yea, try that.
|
|
Eric
Regular Poster
Posts: 10
|
Post by Eric on Feb 22, 2009 12:01:28 GMT -5
I posted this is in another thread. It should fix your issue as well.Update Browser Clear temporary internet files in browser. - Firefox: Tools > Clear private data > Temp Files - IE: Tools > Options > Click "Delete.." > Temp Internet Files Update flash at www.adobe.comUpdate java at www.java.comRestart browser after each step to check if it works or at the end of all. Currently supported browsers for Windows are: Internet Explorer 6.x or higher Firefox 2.x or higher Mac: Firefox 2.x or higher
|
|
|
Post by Zorba, The Leaf on Feb 22, 2009 13:10:44 GMT -5
This sounds like a Flash version issue. Update your Flash then try it again. If it's still not working post again and we'll try something else.
Sorry for the inconvenience.
|
|
|
Post by zambatta on Feb 23, 2009 7:13:41 GMT -5
I'm using Firefox and did everything you said and there is no difference. Btw I tried the Japanese version and got the same problem.
|
|
|
Post by Zorba, The Leaf on Feb 23, 2009 12:10:09 GMT -5
This must be very frustrating for you. I'm sorry. Can you give me the detalls of your system including versions using the form on this page: www.puppetguardian.com/support/inquiry.phpBrowser Operating System Flash Version CPU Also can you confirm that your Java script is enabled. Last thing, do you have a content or Internet Safety filter on your system? Those have been known to block the game at load for some reason even when the puppetguardian url has been specifically permitted. Thanks
|
|
|
Post by godyofwar on Feb 23, 2009 16:57:07 GMT -5
Don't know how this would fix it, but try rebooting your computer.
|
|
|
Post by chickenpie on Apr 3, 2009 1:11:46 GMT -5
I'm adding onto this login problem....whenever I click the login button, I get game load...ok and then the screen to enter my e-mail and pass pops up...I enter and the screen goes back to loading but then the screen comes up again....any solution guys?
|
|
|
Post by modsensei on Apr 6, 2009 23:48:38 GMT -5
Sorry about the trouble you're having Chickenpie.
When you said, "I enter and the screen goes back to loading but then the screen comes up again" Which screen is this? You mean the email/password screen? (or is it the sky blue one)
I am assuming that you've updated your Browser and Flash to the latest versions. --Flash Player 10.0.12 --Firefox 3.x --IE 7.x
Also, sometimes clearing up your Browser cache helps sometimes. - Firefox: Tools > Clear private data > Temp Files - IE: Tools > Options > Click "Delete.." > Temp Internet Files
Can you please give it a try (if you haven't already) and let me know if this works?
BD
|
|