not being able to move

[tinor]

yes my character is unable to move and i would realy like to start to play again

[modsensei]

Hi Tinor,

Sorry that you cannot move your character.

Can you please try the following:

1.) Confirm the version of (Adobe) Flash Player
which is currently installed (it should be 10.0.22.87)
here: Adobe Flash Player Version Test <http://kb2.adobe.com/cps/155/tn_15507.html>

If its not the latest, then download the
(latest version of) Flash Player here:
Adobe Flash Player Download Center< get.adobe.com/flashplayer/ >

2.) Check to see if your Browsers are up to date:
For Windows users: IE 7.x (or above) or Firefox 3.x (or above)
For Mac users: Firefox 3.x (or above)
**If you are using Safari, try Firefox or IE instead. Safari has been known to have issues.

3.) Clear your temporary Internet files in your browser cache per these instructions:

- Firefox: Tools > Clear private data > Temp Files (Firefox ver 3.x or above)
- IE: Tools > Options > Click "Delete.." > Temp Internet Files(IE v7.x or above)

Also, you may check out our minimum requirements site, if there is something else:
www.puppetguardian.com/guardian/support/env.php

And just a few questions, can you please give me your spec:

-- OS (XP/Vista or MAC OS) what version?
-- Internet Provider/ Country region and speed
-- Any Firewalls or Security (parental control) that you or your provider may be using?
-- Do you use a proxy server? or does your Internet Provider use a proxy server?

After trying this out, can you please let me know if this helped or not? If it hasn't helped, I'd like to work with you individually on this. Can you send me an email at [e-mail]?

Thanks for playing Puppet Guardian and welcome to our community!

Boom Dizzle

[dota]

How can i move but i follow the instructions you put but i still cant move

[Jetsss!]

Jun 27, 2009 4:39:14 GMT -5 dota said:

How can i move but i follow the instructions you put but i still cant move

You may try messaging the publishers for this.
They'll troubleshoot you individually.

[blackmintz]

hey dota, sorry i couldn't help you more. Hopefully you'll get help from others soon enough

[RoN]

Here's a thought. I've tried to help and ans EVERY player that goes bye there and i'm a lil tired...

How bout perhaps we add a lil signboard there or sumthin that has all the solutions to fix it? You know, so the stuck player can just click it without havin to ask questions?

A lot of players think it's a good idea. =)

[modsensei]

Hey Dota,
Sorry that you cannot move, can you please send an inquiry

www.puppetguardian.com/support/inquiry.php

A support staff person will troubleshoot with you individually.

thanks,
Boom